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Privacy Policy

Privacy Policy
Effective month/day/year

Our Commitment to Privacy

Privacy Policy Customer Notice

ROYAL EXCHANGE (USA) INC (Royex) a New Jersey Incorporated takes your Privacy very seriously. This Privacy Policy applies to Royex and is effective as of 05-01-2010.

[This Privacy Policy has been framed as per laws of the United States and is, therefore, applicable to only customers of the U.S. branches/ agency of ROYAL EXCHANGE (USA) INC. The word Royex in the text below means the "U.S. Operations of Royal Exchange USA Inc.”]

Privacy Policy

Building and maintaining customer confidence has always been a priority for Royex. We recognize and respect the trust you repose in us when you share your personal information with us. Consistent with federal regulations requiring every financial institution to provide customers with information about its policy and practice related to sharing of customer’s personal financial information, we are setting forth below our Privacy Policy and urge you to review the information provided in this Notice.

This Privacy Policy has been adopted by and applies to Royex. It outlines the type of personal information we collect, why we collect it, how we use it, and with whom we share it. This Privacy Policy applies to information of existing as well as former customers.

Our Commitment

Royex is committed to maintaining the privacy of your personal information. In order to safeguard the confidentiality of your personal information, we restrict access to your accounts only to those employees who need to know this information to provide you with account services or for Royex’s internal accounting, review and compliance purposes. We require that all Royex employees maintain the confidentiality of your personal information. We endeavor to maintain physical, technological and procedural safeguards and security that comply with federal guidelines.

We are committed to protecting our customers' privacy and security. This Privacy Statement explains what personal information we collect about you, with whom we share it, and how you [The user of the Service] can direct us not to share certain information with certain parties. "Personal Information" refers to information such as name telephone numbers and email that can be used to identify an individual. You should read this Privacy Policy in its entirety. Certain sections may apply differently to residents of different jurisdictions.

We may amend this policy at any time, and shall notify you by posting a revised version in our premises and on our website. Should we make a material change to the manner in which we collect, use or store your personal information, we shall provide prior notice on our Site or by email if and where available.

Information We Collect

We may collect the following information about you, which may include non-public personal information:

  • Information that you provide us in the course of using the service, such as your name, address, e-mail address, and telephone number. We may also collect certain sensitive information from you including your bank account number, credit card number, date of birth and social security number.
  • Information that you provide us in the course of your participating in various partner promotional programs.
  • To facilitate our Service, we request certain third party personal information from you such as your recipient's full name, physical address, email address, and phone number. We may also collect from you the recipient's sensitive financial information including their bank account and routing number.
  • Information about your usage of the Service, including your transaction history, and how and to whom you use the Service to send or receive money;
  • Information that we lawfully obtain from third parties, such as identity verification services, electronic database services, and credit reporting agencies;
  • Information that we indirectly obtain from you, such as information about the hardware and software you use when accessing the Service, your IP address, the pages you access on this website, and other websites that you visit prior to accessing the Service.
  • We may also use "cookies" to track your use of this website. A cookie is a small data file that we may place on your computer to identify you when you return to the website. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of the Service. The information we store in the cookie is not PII but a number that we generate and could not be used to lookup a user's PII without the proprietary REUI system.
  • You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network. You may also walk-in to any of our branches or agents to process the business transactions.

Why we Collect Information

We collect information for the following purposes:

  • To process your transactions
  • To verify your identity
  • To collect payment for your use of the Service
  • To allow our partners to fulfill their promotional obligations to you
  • To troubleshoot problems with the Service
  •  To comply with applicable laws and regulations, such as those relating to "know-your’s-customer” and anti-money laundering requirements.
  • To detect and prevent fraud and other illegal uses of the Service
  • To send you marketing notices, service updates, and promotional offers

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact customer service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How we share information with others

  • We do not sell or rent the information we collect to third parties for their promotional purposes unless we receive your permission to do so. Nevertheless, we may share information about you (including nonpublic, personal information) with:
  • Third-party service providers under contract with Royex that help us with our business operations, such as transaction processing, fraud prevention, and marketing.
  • Third-parties that we partner with to offer additional products and services, such as long-distance telephone minutes, gift cards or loyalty points, but only when you elect to participate, and/or to receive information about those additional products and services.
  • In the event of the sale, acquisition or merger of some or all of our assets, your personal information might be a part of the transferred assets. We shall notify you in the event of such an occurrence, as well as any choices you may have regarding your personal information, by placing a notice on our website.
  • Law enforcement, government officials or other third parties, but only in connection with a formal request, subpoena, court order, or similar legal procedure
  • When we believe in good faith that disclosure is necessary to comply with the law, prevent physical harm or financial loss, report suspected illegal activity, or to investigate violations of our User Agreement.

Our Web site offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact customer service. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Access to your information

You can access, modify or update your personal information submitted on our Site by logging into your account and changing your preferences. You may also access your information or change your personnel information by visiting to our branches or agents location.

We employ industry accepted standards in protecting the information you submit to us either online, through our branches and agents or on our Site. We have put in place SSL [Secure Socket Layer] encryption technology to protect your sensitive information transmitted on our Site. We also require a username and password from each user who wants to access their information on our Site. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Choices you can make about our use of your information

Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict other types of sharing. Because we have chosen to refrain from certain types of data sharing, the only type of sharing of your personal information that you may restrict is as follows:

If, after giving us your permission to share your personal information with third parties with whom we market our jointly offered products, you later decide that you no longer want us to share such information, you may contact us by email; fax at 732 305 8161; or by mail at Royal Exchange USA Inc., attn: Customer Service, 2050 RT 27 Suite 104, North Brunswick, NJ 08902 USA.

You may also opt-out from promotional emails to you by accessing your E-mail Preferences & selecting the "Unsubscribe" function present in each email we send out.


If you have a complaint, first contact Royex Customer Service at 1-732 305 8200. If you have an unresolved complaint regarding Royex's money transmission activity, please direct your complaint to:
The President,
Royal Exchange USA Inc.,
2050 RT27, Suite 104,
North Brunswick,
NJ 08902 USA.

Third Party Sites

The Site contains links to other web sites. REUI is not responsible for the privacy practices or the content of these other web sites. We encourage you to familiarize yourself with the privacy practices of these other sites prior to submitting your personal information to them.

Should you have other questions or concerns about these privacy policies, please call us at 1-888-677-6925 or send us an email at

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